Terms of service

The legal entity providing services under the name STRAMA Ski and Snowboard School is: STRAMA Sport i Turystyka Sp. z o.o., ul. Balzera 19A, 34-500 Zakopane, tax no. (NIP) 7361737323, business no. (REGON) 389743998.

Before buying a private lesson, a group lesson and/or a course at the STRAMA Ski and Snowboard School, every client is obliged to read these terms and conditions (for minors, this obligation rests with the parents or legal guardians). Buying a lesson means accepting these terms and conditions.

These terms and conditions are in force from 30.09.2023.

1. The school employs only qualified instructors holding valid ski or snowboard teaching credentials.
2. You can book a lesson or course in person, by phone: 18 20 116 46, 18 20 114 41, by e-mail: szkolastrama@nosal.pl, or through [www.strama-szkola.pl](https://www.strama-szkola.pl) (courses).
3. Participants meet their instructor in front of the school building, ul. Balzera 28.
4. Minors may take part in lessons only with the knowledge and consent of a parent or legal guardian. Where a minor is in the care of a teacher, group leader or family member, that person is assumed to have the consent of the parent or legal guardian.
5. It is the parent's or guardian's duty to collect the child punctually once the lesson ends.
6. Every participant should have ready: ski or snowboard equipment, a helmet and a lift pass. Under Polish law, every skier or snowboarder under the age of 16 must wear a helmet.
7. Before the lesson, the participant or their guardian gives truthful information about their ability and about any conditions that may affect the training.
8. The school does not provide ski or snowboard equipment, is not responsible for its quality, and is not responsible for equipment that is lost or damaged.
9. An instructor may refuse to run a lesson if the client is under the influence of alcohol or drugs - with no refund.
10. Individual and group photographs are taken during training; they may appear on the website and/or on Facebook. If you do not consent, please say so at the office or to the instructor.
11. The school is not responsible for belongings left unattended on the premises of Ski Training Centre Nosal or the STRAMA School.
12. Every accident during a lesson must be reported to the STRAMA School office immediately after it happens.
13. Instructors are entitled to give participants the guidance, instructions and prohibitions necessary for safety; where these are persistently ignored, the instructor may end the lesson with no refund.

1. A booked lesson must be paid for no later than 2 hours before it starts; unpaid lessons are cancelled. For e-mail bookings and for 5h/10h packages, payment is taken in advance (100%).
2. Lessons at 9 and 10 in the morning must be paid for no later than the day before, during the school's opening hours.
3. Group lessons may be cancelled if too few people sign up; private lessons are offered instead (for an additional charge).
4. If you are late for a lesson you have paid for, it cannot be extended.
5. A refund in the event of an accident or illness requires a doctor's certificate; a cancellation must be reported at least 2 hours before the lesson (lessons at 9 and 10 - the day before).
6. Changing the time of a lesson: at least 2 hours before it starts (lessons at 9 and 10 - the day before).
7. Withdrawal after the lesson has started - no refund.
8. A promotional package is valid within the given season; unused lessons expire.
9. If an instructor is suddenly unavailable: a replacement, a new date or a full refund.
10. A lesson lasts 55 minutes and begins and ends in front of the school building.
11. For lessons away from Ski Training Centre Nosal, the participant pays for the instructor's lift pass and travel costs.
12. The school is not responsible for the quality of the client's own equipment.

1. Booking a course requires a booking fee per person, paid automatically online or within 24 hours of an e-mail booking (PayU / bank transfer). Bookings not paid for on time are cancelled.
2. Discounts (the Large Family Card, guests of partner businesses) must be declared before payment and confirmed with a document.
3. A refund of the course fee - less an administration fee of PLN 100 per person (max PLN 300 for families) - is possible: with no reason given up to 72 hours before the course, and later as well on production of a doctor's certificate.
4. A refund is also possible during the course in the event of illness (doctor's certificate), less the days already used.
5. Children are given a numbered shirt, which is compulsory on every day of the course; a lost shirt costs PLN 50.
6. Collecting the shirt and dealing with the practicalities (lift pass, equipment rental) - the day before the course or on the day of the course from 9:00.

1. 1 lesson hour = 55 minutes.
2. The package must be used in the season in which it was bought; the lessons do not have to run one after another.
3. Lessons from a package should be booked in advance.
4. A cancellation or a change of time must be reported at least 2 hours before the lesson (lessons at 9 and 10 - the day before).
5. A refund of a package or part of it is possible only in the event of injury (doctor's certificate) or - with the instructor's agreement - where a child under 5 (skiing) or under 7 (snowboarding) is not ready for training.
6. Only the person the package was bought for may use it.
7. Complaints: in writing to STRAMA Sport i Turystyka Sp. z o.o., ul. Balzera 19A, 34-500 Zakopane, or szkolastrama@nosal.pl.

Bookings: in person, by phone 182011646 / 182011441, by e-mail (szkolastrama@nosal.pl) or through [www.strama-szkola.pl](https://www.strama-szkola.pl).

Cancellations: in person, by phone or by e-mail with the subject line "Cancellation of lesson/course + date of training". E-mails are read during the opening hours of the booking office (9:00-17:00/18:00).

You can pay: by bank transfer to the account given in the booking confirmation, in cash or by card at the school reception, through PayU, or by BLIK over the phone.

Bookings: send an enquiry to szkolastrama@nosal.pl or make a provisional booking using the link on the website; once you accept the offer, STRAMA sends you a contract (with the option of Signal Iduna 100% Cancellation Cost insurance); the contract is concluded by confirmation in a reply e-mail.

Payments: a deposit in EUR or PLN within 2 days of booking, the balance by the date given in the contract. BNP Paribas accounts, Zakopane branch - EUR: 29 1600 1042 0002 0141 9804 5024 (SWIFT PPABPLP1ZK1), PLN: 68 1600 1042 0002 0141 9804 5001.

Cancellation charges: more than 30 days before departure - EUR 50 / PLN 260 per person; 29-14 days - 30% of the price; 13-3 days - 80% of the price; 2 days or less - 100% of the price less the skipass. Up to 24 hours before departure you may transfer the rights under the contract to a third party (in writing).

Insurance: participants are covered by SIGNAL IDUNA Bezpieczne Podroze travel insurance (Variant III WINTER+SZ+OC: medical costs EUR 20,000, rescue costs EUR 5,000, personal accident PLN 15,000, third-party liability EUR 10,000, luggage PLN 1,000); chronic conditions must be declared (CP surcharge). Optional Cancellation Cost insurance: RG 100% = 3.2% of the value of the trip, RG 100% + CP = 4.2%.

The controller of personal data is STRAMA Sport i Turystyka Sp. z o.o., ul. Balzera 19A, 34-500 Zakopane. Data is processed in order to run the training and handle bookings; giving your data is voluntary but necessary to fulfil the order. Participants have the right to access, correct and request the erasure of their data. The school reserves the right to amend these terms and conditions during the season.